Order

OVERVIEW

This Order Policy explains how orders are placed, processed, confirmed, modified, and fulfilled at J. C. Star Autoworks, Inc. (“we,” “us,” or “our”).

By placing an order on https://jcstarauto.com, you agree to the terms outlined in this policy, as well as our Shipping Policy, Return Policy, and Terms & Conditions.

We specialize in automotive parts including Auto Door Handles, Auto Rearview Mirrors, Running Boards, Hose Systems, Battery Testers, Engine Stands, and Oil Filter Crushers.

SECTION 1 – ORDER PLACEMENT

Orders can be placed directly through our website.

When placing an order, you agree to:

  • Provide accurate and complete billing and shipping information

  • Ensure all contact details are correct for order communication

  • Confirm that payment information used is authorized

Once an order is submitted, it will be reviewed and processed based on product availability and payment verification.

SECTION 2 – ORDER CONFIRMATION

After placing an order, you will receive an order confirmation email.

Please note:

  • Order confirmation does not mean the order has been shipped or accepted

  • We reserve the right to verify or review any order before processing

  • In some cases, additional verification may be required before approval

If any issues are found (such as pricing errors, stock issues, or payment problems), we may contact you before proceeding.

SECTION 3 – ORDER PROCESSING TIME

All orders are processed within 1–3 business days (Monday–Friday).

Processing includes:

  • Payment verification

  • Inventory confirmation

  • Packaging and preparation for shipment

Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons or high-demand periods, processing may take slightly longer.

SECTION 4 – ORDER MODIFICATION OR CANCELLATION

Customers may request order changes or cancellations by contacting us as soon as possible.

However:

  • Orders that have already been processed or shipped cannot be modified or canceled

  • Once shipping begins, the order must follow our Return Policy

  • We reserve the right to deny modification requests if fulfillment has started

To request changes, contact: info@jcstarauto.com

SECTION 5 – PAYMENT

We accept secure payment methods available on our website, which may include major credit cards and third-party payment processors.

By submitting payment, you confirm that:

  • You are authorized to use the payment method

  • All payment information provided is accurate

  • The transaction may be processed immediately or after verification

We do not store full credit card details on our servers.

SECTION 6 – PRICING AND BILLING ACCURACY

We strive to ensure all pricing is accurate. However:

  • Prices may change without prior notice

  • We reserve the right to correct pricing errors at any time

  • If an incorrect price is discovered, we may cancel the order or request customer confirmation before proceeding

If payment has already been processed for a canceled order, a full refund will be issued.

SECTION 7 – FRAUD PREVENTION AND SECURITY

To protect customers and our business, we may perform security checks on orders.

This may include:

  • Payment verification

  • Address validation

  • Order risk assessment

We reserve the right to cancel or hold orders suspected of fraud or unauthorized activity.

SECTION 8 – ORDER STATUS AND TRACKING

Once your order ships:

  • A tracking number will be sent via email

  • You can track your shipment through the carrier’s website (UPS, FedEx, USPS, or freight provider)

  • Tracking updates may take up to 24–48 hours to appear

SECTION 9 – BACKORDERS AND OUT-OF-STOCK ITEMS

In rare cases, an item may become unavailable after purchase.

If this occurs:

  • We will notify you as soon as possible

  • You may choose to wait for restock, substitute a product, or cancel for a refund

  • Refunds for unavailable items are processed in full

SECTION 10 – DELIVERY RESPONSIBILITY

Customers are responsible for:

  • Providing accurate shipping addresses

  • Ensuring someone is available to receive deliveries when required

  • Reviewing tracking updates to monitor shipment progress

We are not responsible for delays or losses caused by incorrect address information.

SECTION 11 – CONTACT INFORMATION

For order-related questions or support:

J. C. Star Autoworks, Inc.
Website: jcstarauto.com
Email: info@jcstarauto.com
Phone: (770) 256-4551
Address: 1807 Highway 85 N, Fayetteville, GA 30214-4062

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed