Return policy
At J. C. Star Autoworks, Inc., we stand behind the quality of our automotive parts, including Auto Door Handles, Auto Rearview Mirrors, Running Boards, Hose Systems, Battery Testers, Engine Stands, and Oil Filter Crushers.
We want you to shop with confidence, and we accept returns under the following conditions.
Return Period
Customers may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Item must be unused, uninstalled, and in original packaging
- All original parts, accessories, and manuals must be included
- Item must not show signs of damage, modification, or improper installation
Certain items such as used, installed, or customized products may not be eligible for return unless defective.
Non-Returnable Items
The following items may not be eligible for return unless defective:
- Installed or used automotive parts
- Custom or special-order items
- Clearance or final sale products
- Freight-damaged items not reported upon delivery inspection
Return Process
To initiate a return, please contact us at info@jcstarauto.com with your order number and reason for return.
Once your return request is approved, we will provide return instructions and a return authorization.
Refunds
After we receive and inspect your returned item:
- Approved returns will be refunded to the original payment method
- Refund processing time is typically 5–10 business days
- Original shipping fees are non-refundable (unless the return is due to our error or a defective item)
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- We will offer a replacement, repair, or full refund depending on the situation
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- If the return is due to our error, we will cover return shipping costs
Contact Us
Email: info@jcstarauto.com
Phone: (770) 256-4551
Address: 1807 Highway 85 N, Fayetteville, GA 30214-4062
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed