Shipping policy

At J. C. Star Autoworks, Inc., we are committed to providing reliable and efficient delivery for all automotive parts and equipment, including Auto Door Handles, Auto Rearview Mirrors, Running Boards, Hose Systems, Battery Testers, Engine Stands, and Oil Filter Crushers.

Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. In cases of high order volume or special order items, processing may take additional time.

Shipping Methods & Carriers
We use trusted carriers such as UPS, FedEx, and USPS depending on the size, weight, and destination of the order.
Large or heavy items (such as Engine Stands or Oil Filter Crushers) may ship via freight delivery (LTL) to ensure safe handling.

Shipping Timeframes
Estimated delivery times after shipment:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if available): 2–4 business days
  • Freight Shipping (oversized items): 5–10 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, or logistics disruptions.

Shipping Coverage
We currently ship to all 50 U.S. states.
We do not guarantee international shipping availability. For international inquiries, customers must contact us prior to placing an order for a custom shipping quote.

Shipping Rates

We offer a simple and transparent shipping policy:

  • Free Shipping on orders over $150
  • Flat Shipping Fee of $7.95 for orders under $150

Shipping costs are automatically calculated at checkout.

Oversized or freight items may require additional handling fees, which will be confirmed before shipment if applicable.

Freight Delivery (Large Items)
Certain products such as Engine Stands, Oil Filter Crushers, and heavy automotive equipment may ship via freight:

  • Delivered curbside only
  • Signature may be required upon delivery
  • Inspection is required before signing the delivery receipt
  • Any visible damage must be reported immediately to the carrier and to our support team

Address Accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses.

Order Tracking
Once your order has shipped, a tracking number will be provided via email. Customers can track shipments directly through the carrier’s website.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide photos of the package and product (if damaged)
  • We will assist in filing a carrier claim and resolving the issue as quickly as possible

Customer Support
For any shipping-related questions, please contact us:

Email: info@jcstarauto.com
Phone: (770) 256-4551
Address: 1807 Highway 85 N, Fayetteville, GA 30214-4062

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed